If you are viewing objects by Tenant, you might not see the following objects: Some object types might only exist under the root tenant or a Business Unit/Site. You can click any element of this path to go quickly to that element. This path appears with all lists of objects, and is located directly above the list. Genesys Administrator Extension displays a navigation path (a set of breadcrumbs) that shows you where the displayed objects reside in your hierarchy. Agent Logins-Hierarchy includes Switches.

Business Attribute Values-Hierarchy includes Business Attributes.

Campaign Groups-Hierarchy includes Campaigns.

In addition, the following objects include their parent objects as part of their hierarchy: For example, all configuration objects related to a specific site for your business can be grouped into a Site, which then contains configuration objects within folders and subfolders.

Business Units/Sites-Unlike folders, Business Units and Sites can contain objects of different types.

For example, for Host objects, you might choose to create subfolders

Folders and subfolders-A folder contains objects of one type.

To help you better manage your configuration environment, you can create a hierarchy by manually creating any combination of the following: In Genesys Administrator Extension, objects are stored in folders, usually with one object type per folder. When viewing objects by Tenant, if you choose to create a new object, that object is created in the directory for that Tenant. By default, Configuration Manager lists configuration objects for the Tenant to which your user account belongs. To view and manage configuration objects for a specific Tenant, click the cube icon and enter the name of the Tenant in the Tenant Directory field.

You create and maintain the objects in Configuration Manager, and they are stored in the Configuration Database. These objects, also referred to as Configuration Database objects, contain the data that Genesys applications and solutions require to operate in a particular environment.Ĭonfiguration objects, also referred to as Configuration Database objects, contain the data that Genesys applications and solutions require to operate in a particular environment. Multimedia Connector for Skype for BusinessĬonfiguration Manager is where you set up and maintain the configuration objects in your contact center.

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